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Refund, Shipping and Delivery Policy

  • General

  • General refund policy

    Thank you for your purchase. We hope you love your new purchased item(s), but if for any reason you do not love your new item(s), we will issue store credit, exchange or refund for item(s) in its original condition within 30 days of purchase. However, no refund, exchange or store credit will be issued to item(s) not in its original condition or passed 30 days.
     

    Once the returned item(s) has been received, a store credit, exchange or refund (less S&H) will be issued depending on which one of the three options you’ve selected.
    In situations where you consider that a product is defective upon receiving it, please contact us promptly with details of the product(s) and the defects.

     

    Note: Occasionally, we will offer final sale items at deep discounts. These final sale items are nonreturnable, therefore, no store credit, refund, or exchange can be issued once the item is purchased.
     

    DUE TO HYGIENIC REASONS, ITEM (S) SUCH AS EARRINGS, BRAS, AND UNDER-WEARS ARE NON-REFUNDABLE (NO EXCEPTIONS WILL BE MADE)

     

    OPTION 1: STORE CREDIT •    Receive imported goodies store credit for the amount of your Purchased price (less S&H).
    •    Free return shipping label to send the item(s) to us.
    •    Once a store credit has been issued it cannot be reversed
    OPTION 2: EXCHANGE •    Exchange your returned item for different color, size, or style
    •    Use your on shipping label OR Use our return label (shipping cost will be charged to your card used for purchase)
    •    If the new item cost less we will refund you the difference. However, if the new item cost more, we will charge you the difference in price and taxes.
    •    We will ship exchanged item(s) to you for free
    •    Once exchanged Item(s) have been mailed to you, it’s no longer eligible for return for refund.
    OPTION 3: REFUND •    Refund of the purchase price (less S&H) will be issued back to your original payment method.
    •    Use your own shipping label to return the item (s) OR Use our return label (shipping cost will be charged to your card used for purchased)

     

    Shipping and handling charges are NOT refundable.
     

  • Shipping your returns

    Select the order from your account information under order history. Fill out the return request form (please be sure to indicate refund, exchange or store credit in the comment section). We will email you a response with your RMA number. Please send the item(s) you wish to return along with a copy of the original invoice with your RMA#.  Please include a phone number to reach you should we have any questions about your return.
        

     

    Return package on your own.
    •    Pack your item(s)
    •    Affix your own purchased shipping label with tracking number to the return package
    •    Send it to us at:

    OR

    Use our return Label

    •    Print the returned label we emailed you and Affix it to your return package
    •    Deliver your package to the designated carrier
    •    We will either deduct the shipping fee from your return credit or charge the card used for purchase.


    Imported Goodies, LLC
    79-81 Main Street
    Suite 1439
    Yonkers, NY 10702

     

  • Shipping and Delivery Policy

  • Shipping and Delivery

    All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Currently, we only ship in the USA
     

    FREE STANDARD SHIPPING FOR ORDERS OF $150 OR MORE
    •    Eligibility for free standard requires order value of $150 or more
    •    The qualifying amount must be met AFTER any promotion or discount is applied
    •    Taxes and prior purchases do not qualify toward the minimum purchase requirement.
    •    Additional charges will apply if you choose a different shipping option (example, but not limited to 3-Day Business or Next Day Business Shipping)

     

    Shipping for orders under $150 will be calculated based on the rate you designate as your method of shipping during checkout.
    Standard orders are processed once credit card authorization and verification have been obtained. Delivery times are estimates and begin from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are unique circumstances, we make every effort to fulfill your order within 1-3 business days of the date of your order. Business day pertains to Monday to Friday, except holidays. Please note we do not ship on Saturday or Sundays.
    Date of delivery may fluctuate due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

     

  • Payment Options

    We Accept all major credit cards (Visa, Amex, Mastercard) and PayPal

     

  • Promotions and Taxes

  • Promotional and Coupons

    Occasionally, importedgoodies.com will offer code-based promotions that can be redeemed online. Promotions and discounts, including free shipping, will be communicated on the website, through emails, and direct marketing, such as mailers.

    To redeem a code-based promotion, perform the following steps:
    •    At “checkout”, enter your promotion code in the space marked "Promotional Code."
    •    Click the "Apply" button.
    •    Prices for the items that are valid for the discount will be reduced by the amount of the promotion, and reflected in your order details.

    The following restrictions apply:
    •    Your order must be placed during the specified promotion period to qualify for that promotional offer. We cannot apply a promotion to a previous purchase.
    •    Some promotional offers may not be combined with any other offers in the same order.
    •    Your order may need to be of a certain dollar amount to qualify; taxes, shipping, and handling fees are not applicable towards the qualifying amount.
    •    Only one promotional code may be used per order unless otherwise specified.
    •    Free shipping offers are valid on standard shipping for orders placed at importedgoodies.com with the indicated minimum purchase.
    •    Offer may only pertain to certain price points (full-price only) or select products.
    •    Offer is not for resale or redeemable for cash.
    •    There will be no adjustments to prior purchases, and cannot be applied to returned merchandise.

  • Taxes 

    Importeddgooies.com follows all applicable taxing regulations for the areas where we do business. Taxes are charged according to the shipping address(es) of your order.

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