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FAQ: Frequently Asked Questions

  • Basics

  • Do you accept returns and exchanges?

    Yes, we accept returns and exchanges. Please read our "Refund Policy"  for more information

  • How do I sign up?

    To sign up for an account, go to CREATE AN ACCOUNT. Fill out the register account form, read and agree to the Term and Condition and press continue.

    To sign up for our Newsletter, just simply scroll down to the footer and enter your name and email address in the newsletter field and click subscribe.

     

  • Can I write a review?

    Absolutely! Your thoughts and opinions are very important to us. Just sign into your account; under view my order history, select the item you would like to review, then click review. Write a review and click submit.

    You can only review items that you have already purchased.

  • Do I have access and control over my information?

    Yes, we wouldn't have it any other way. You can sign into your account at anytime and make any changes you would like

     

  • Account

  • How do I change my password?

    Go to LOGIN and enter your information. Once you are in your account, select change password: enter your new password and you are set to go.

     

  • How do I log into my account?

    You can log into your account by going to LOGIN - located on the header of this website.

  • How do I change my account settings?

    Sign into your account by going to LOGIN, once your in, you can edit any settings you would like.

     

  • I forgot my password. How do I reset it?

    Go to LOGIN and select forgotten password. You will be prompt to enter your email address. Once you have submitted your email address, an email will be sent to your email address with a link and instructions on how to reset your password.

     

  • Payments

  • How do I track my order?

    You can track your order my signing into your account. Under the order history, select the order you would like to track and click on the tracking number.

     

  • Why did my credit card or PayPal payment fail?

    There can be many reasons why your selected choice of payment failed. You should contact your credit card company or Papal to find out if there are any issues with your credit card.

  • Why does my bank statement show multiple charges for one order?

    If there is a discrepancy with a charge on your credit card or PayPal account made by us, please give us a call or send us an email with your name, order number, contact information, and details of the issue. Please do not include your card information in your email.

  • Privacy

  • Do you share my information with a third party?

    We only share information necessary to fulfill your order, such as shipping and payment processing, we do not sell or trade your information with any third party that has nothing to do with our business and its process. Please read our PRIVACY POLICY for more information.

     

  • Is my personal information secured?

    Yes, safe guarding your information is our highest priority. Please read our PRIVACY POLICY for more in depth information on the type of information we collect and how it is stored.

     

  • Do you use cookies?

    When you access our website, we may place a small data file on your computer called cookies. These files allow us to recognize you as a customer, tailor content, and promotions; track the effectiveness of certain promotions. Lesson fraud and encourage trust through our website. To read more on this please visit our PRIVACY POLICY.

  • Delivery

  • What do I do if I my order have not been delivered yet?

    If your order has not been delivered yet, you can track your order by logging into your account and going into your order history and selecting the order tracking number. Usually, we ship your order in 1-3 business days as soon as we have an approved payment. How long it actually takes for you to receive your order is solely dependent on your selected shipping preference when you first placed your order.

  • How can i find your international delivery information?

    Currently, we do not ship outside the United State of America. We hope to change that in the future; when we do, we will update our SHIPPING AND DELIVERY POLICY.

     

  • Who takes care of shipping?

    Shipping is free as long as you meet the minimum requirement of $150 in  purchase total, not including promotions or taxes. Shipping for orders under $150 will be calculated based on the rate you designate as your method of shipping during checkout. You can find out more information on our SHIPPING AND DELIVERY POLICY.

  • How do returns or refunds work?

    You have Three return options: return for store credit, return for exchange and return for refund. Read our REFUND POLICY to better understand which one is right for you.

     

  • Can I cancel my order

    You have 24-hours to cancel or make changes to your order after placing it. After 24-hours, orders cannot be canceled, however, If you have any questions regarding your order, please feel free to CONTACT US.

  • When will my order ship and when will it arrive?

    In normal circumstance, we try to ship your order within 1-3 business days after payment confirmation, however, when and how your shipment arrived is dependent upon your choice of shipment during check out. You can track your package along the way by signing into your account and selecting the tracking number.

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